Refund & Exchange Policy

Refund & Exchange Policy – Maison S

At Maison S, elegance is defined by trust and attention to detail. We aim to offer a refined shopping experience that reflects the quality of our collections.

Returns & Exchanges

• Requests for returns or exchanges may be submitted within 14 days from the date of delivery.

• Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.

• Any item showing signs of wear, damage, or alteration will not be accepted.

Non-Returnable Items

• Items purchased during sales, promotions, or special discounts are considered final sale and are not eligible for return or exchange.

• Certain items may be marked as Final Sale at the time of purchase.

Return Process

• All return or exchange requests must be submitted online through our website.

• Once approved, our team will contact you to arrange the return process.

Refunds

• All returned items are subject to inspection prior to approval.

• Once approved, refunds will be processed within 7–14 business days to the original payment method.

• Shipping fees are non-refundable.

Shipping Costs

• Customers are responsible for all shipping costs related to returns or exchanges unless the item is faulty or incorrect.